Dooars village-02

plain air live watercolor painting in Dooars Village Done by Ashutosh Biswas.

Welcome to creativevalley9! At https://creativevalley9.com/, we take immense pride in bringing your imagination to life through our custom illustrations, paintings, and stories. Whether your order is a digital masterpiece or a physical hand-crafted piece, we are committed to a delivery process that is as smooth and artistic as the work itself.

1. Our Purpose

The goal of this policy is to ensure that you know exactly how and when your creative pieces will arrive. We believe in transparency and efficiency, ensuring that every brushstroke reaches you in perfect condition, no matter where you are in the world.

2. Digital Illustration Delivery

For our digital-first clients, the process is instant and eco-friendly.

• Delivery Method: All digital illustrations, custom graphics, and digital storybooks are delivered directly to your inbox.
• Sender: Keep an eye out for an email from creativevalley9@gmail.com.
• Timeline: Once the final artwork is approved or the order is processed, the files are sent immediately.

3. Hand-Painted & Physical Art Shipping

Physical artworks — including hand paintings, comic books, and physical children's books — require careful handling and transit.

Shipping Locations & Scope

We share our art both locally (within India) and globally. While we strive for universal reach, delivery times and availability may fluctuate based on your specific region. If we encounter any logistical barriers that prevent us from reaching you, we promise a full refund and will guide you through the process via one-on-one communication.

Processing & Handling

• Standard Processing: We typically prep and package your order within 2–3 business days.
• Peak Seasons: During high-demand periods, this may take slightly longer. We will always notify you via email if there is a delay in getting your art out the door.

Estimated Shipping Times

Once your order has been handed over to our trusted courier partners, here is what you can expect:

• Domestic (India): 5–7 Business Days
• International: 10–12 Business Days

Note: These are estimates. Factors like weather, logistical shifts, or customs can occasionally cause delays. We appreciate your patience as we navigate these variables.

4. Shipping Costs & Methods

We partner with reputed, reliable couriers to ensure your art is treated with respect.

• Calculating Costs: Shipping fees are determined by the destination, weight, and dimensions of your package. You will see the final total clearly displayed at checkout.
• Promotions: Stay tuned for occasional "Free Shipping" offers on specific collections or orders above a certain value!

5. Tracking Your Journey

Transparency is key. As soon as your package is dispatched, we will send you a confirmation email containing:

1. Your unique Order ID.
2. A Tracking Number.
3. A direct link to the courier's portal so you can watch your art travel home.

6. International Orders: Customs & Duties

For our international collectors, please be aware that your country may apply Customs Duties or Taxes upon arrival.

• These charges are regulated by your local government and are the responsibility of the recipient.
• Since these policies vary wildly by country, we recommend checking with your local customs office for a clear picture of potential fees.

7. Our "Perfect Condition" Guarantee

We don't just ship art; we ship a piece of our passion. Every item is carefully cushioned and packaged to withstand the journey.

Damaged Goods: In the rare event that your item arrives damaged, please reach out to our team immediately at www.creativevalley9.com. We will make it right.

8. Returns & Delays

• Returns: We will provide the new soft copy / hardcopy design if the file is corrupted or mismatched. Contact our support team at creativevalley9@gmail.com.
• Unavoidable Delays: While we aim for perfection, "acts of God" (weather, customs hold-ups, or global logistics issues) can happen. We promise to keep you updated every step of the way.

9. Get In Touch

Your experience matters to us. If you have questions, feedback, or just want to check on an order, we are here for you.

• Email: creativevalley9@gmail.com
• Website: https://creativevalley9.com/

Thank you for supporting independent art and choosing creativevalley9!

Authentication certificate is Available for this paintng.

At CreativeValley9 (accessible via https://creativevalley9.com/), we strive to ensure our customers are completely satisfied with our products and services. This Cancellation and Refund Policy outlines the terms and conditions regarding the cancellation of orders and requests for refunds. By making a purchase on our website, you agree to the terms of this policy.

1. Purpose

The purpose of this policy is to establish clear guidelines and a transparent process for cancellations and refunds. We aim to balance customer satisfaction with the sustainability of our business operations.

2. Cancellation Policy

A. Digital Products & Instant Downloads

Due to the nature of digital products (such as painting, digital art, illustration), orders for instantly downloadable products cannot be cancelled once the purchase is complete and the download link has been delivered or accessed.

B. Custom Services – No Refund Policy

At CreativeValley9, we offer personalized and made-to-order creative services, including paintings, digital artwork, illustrations, and other custom designs. Each project is uniquely crafted based on the client’s specific requirements, ideas, and preferences.

Due to the customized nature of these services, all payments made for custom work are strictly non-refundable once the project has been initiated or completed.

We encourage clients to:

• Clearly communicate their requirements before the project begins
• Review concepts, drafts, and revisions carefully during the process
• Provide timely feedback to ensure the final output meets expectations

Once the final design or artwork is approved and delivered, it is considered accepted, and no cancellations, returns, or refunds will be applicable.

However, we remain committed to customer satisfaction. If you experience any genuine issue with your order, you are welcome to contact our support team, and we will do our best to assist you within reasonable limits.

C. Physical Products (If Applicable)

• You may cancel an order for a physical product at any time before the product has been shipped.
• Once the product has been dispatched or shipped, the order cannot be cancelled, and you must follow the return process outlined below.

3. Refund Policy

A. Digital Products

Generally, all sales of digital products are final and non-refundable. However, we may issue refunds at our sole discretion under the following circumstances:

• The digital file is corrupted or defective, and we are unable to provide a working replacement.
• You were double-charged for a single purchase due to a technical glitch.

B. Custom Services

Refunds for services are handled on a case-by-case basis. If you are not satisfied with the milestone deliverables, you must notify us immediately.

• Full refunds are not available once final files or project ownership have been handed over to you.
• Refunds will not be issued for delays caused by the client (e.g., failure to provide necessary information or feedback).

C. Physical Products (If Applicable)

If you receive a physical product that is damaged, defective, or incorrect:

• You must contact us within 7 days of receiving the item.
• To be eligible for a refund or exchange, the item must be unused, in the same condition that you received it, and in its original packaging.
• Customers are responsible for paying the shipping costs for returning items unless the item arrived damaged or we made an error in the shipment.

4. Refund Process

To request a cancellation or refund, please follow these steps:

1. Email our support team at creativevalley9@gmail.com with the subject line "Refund Request / Cancellation Request - [Your Order Number]".
2. Provide your full name, order number, the date of purchase, and a detailed explanation of why you are requesting a refund or cancellation.
3. If applicable (for physical goods or broken files), please attach clear photos or screenshots.

Once we receive your request, we will inspect it and notify you of the approval or rejection of your refund within 5 business days.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your bank or card issuer's policies.

5. Late or Missing Refunds

If you haven’t received a refund yet:

1. First, check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at creativevalley9@gmail.com.

6. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:

• Website: https://creativevalley9.com/
• Email: creativevalley9@gmail.com