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Legal

Cancellation & Refund Policy

Last Updated: April 7, 2026

At CreativeValley9 (accessible via https://creativevalley9.com/), we strive to ensure our customers are completely satisfied with our products and services. This Cancellation and Refund Policy outline the terms and conditions regarding the cancellation of orders and requests for refunds.

By making a purchase on our website, you agree to the terms of this policy.

1. Purpose

The purpose of this policy is to establish clear guidelines and a transparent process for cancellations and refunds. We aim to balance customer satisfaction with the sustainability of our business operations.

2. Cancellation Policy

A. Digital Products & Instant Downloads

Due to the nature of digital products (such as painting, digital art, Illustration), orders for instantly downloadable products cannot be cancelled once the purchase is complete and the download link has been delivered or accessed.

B. Custom Services — No Refund Policy

At CreativeValley9, we offer personalized and made-to-order creative services, including paintings, digital artwork, illustrations, and other custom designs. Each project is uniquely crafted based on the client's specific requirements, ideas, and preferences.

Due to the customized nature of these services, all payments made for custom work are strictly non-refundable once the project has been initiated or completed.

We encourage clients to:

  • Clearly communicate their requirements before the project begins
  • Review concepts, drafts, and revisions carefully during the process
  • Provide timely feedback to ensure the final output meets expectations

Once the final design or artwork is approved and delivered, it is considered accepted, and no cancellations, returns, or refunds will be applicable.

However, we remain committed to customer satisfaction. If you experience any genuine issue with your order, you are welcome to contact our support team, and we will do our best to assist you within reasonable limits.

C. Physical Products (If Applicable)

  • You may cancel an order for a physical product at any time before the product has been shipped.
  • Once the product has been dispatched or shipped, the order cannot be cancelled, and you must follow the return process outlined below.

3. Refund Policy

A. Digital Products

Generally, all sales of digital products are final and non-refundable. However, we may issue refunds at our sole discretion under the following circumstances:

  • The digital file is corrupted or defective, and we are unable to provide a working replacement.
  • You were double-charged for a single purchase due to a technical glitch.

B. Custom Services

Refunds for services are handled on a case-by-case basis. If you are not satisfied with the milestone deliverables, you must notify us immediately.

  • Full refunds are not available once final files or project ownership have been handed over to you.
  • Refunds will not be issued for delays caused by the client (e.g., failure to provide necessary information or feedback).

C. Physical Products (If Applicable)

If you receive a physical product that is damaged, defective, or incorrect:

  • You must contact us within 7 days of receiving the item.
  • To be eligible for a refund or exchange, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Customers are responsible for paying the shipping costs for returning items unless the item arrived damaged or we made an error in the shipment.

4. Refund Process

To request a cancellation or refund, please follow these steps:

  1. Email our support team at creativevalley9@gmail.com with the subject line "Refund Request / Cancellation Request - [Your Order Number]".
  2. Provide your full name, order number, the date of purchase, and a detailed explanation of why you are requesting a refund or cancellation.
  3. If applicable (for physical goods or broken files), please attach clear photos or screenshots.

Once we receive your request, we will inspect it and notify you of the approval or rejection of your refund within 5 business days.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your bank or card issuer's policies.

5. Late or Missing Refunds

If you haven't received a refund yet:

  1. First, check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.
  4. If you've done all of this and you still have not received your refund, please contact us at creativevalley9@gmail.com.

6. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:

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